Are your products handmade?

Yes. All our products are handcrafted in limited quantities in the Pure Blue Collection workshop. Each piece is unique.

Are your products handmade?

925 sterling silver may naturally show slight tarnishing over time. This chemical reaction is normal. With regular use and proper storage, tarnishing will be minimized. It can easily regain its former shine with a silver polishing cloth.

Do you do gift wrapping?

Yes. All orders are presented in a special box. Upon request, we also include a free gift note.

Didn't find an answer to your question?

You can review our size guide for necklaces, bracelets, and rings; you can also contact us for your personal measurements.

When will my order be shipped?

Your orders are prepared and delivered to cargo as soon as possible after payment confirmation. During busy periods, preparation time may vary.

How much is the shipping cost?

The shipping fee for orders is 95 TL.

Which areas do you deliver to?

Deliveries are currently made nationwide in Turkey.

What payment methods do you accept?

Payments are securely processed through the iyzico infrastructure.

Is cash on delivery available?

Currently, only the online payment (iyzico) method is used.

How can I track my order?

Once your order has been shipped, you will receive tracking information. You can track your shipment using this information.

Can I return the product?

Yes. You can exercise your right of withdrawal within 14 days from the product delivery, in accordance with distance selling regulations.

How do I create a return request?

You can create your return request by contacting us via email or phone:

info@purebluecollection.com

Under what circumstances are returns not accepted?

Returns may not be accepted if the product has been used, damaged, or has lost its resalable condition. You will be informed after inspection.

Can I change the address after placing an order?

If you contact us quickly before your order is shipped, an address update may be possible.

Can I cancel my order?

If your order has not yet been shipped, you may submit a cancellation request. The process will be evaluated based on the order status.

What should I do if my product arrives damaged?

We recommend that you check the package upon delivery. In case of damage, contact us immediately and we will assist you.

Is an invoice being sent?

We recommend that you check the package upon delivery. In case of damage, contact us immediately and we will assist you.

Didn't find an answer to your question?

Contact our support team, and we will assist you as soon as possible.